GOAL: Delight Prospective Customers
HOW: Maximize Productivity Tools
Great brands leverage technology to boost customer satisfaction and improve operational efficiencies for the benefit of consumers. You can use LeadRouterSM technology to do just that!
75% of consumers will work with the first agent who responds to their inquiry. CENTURY 21® firms that have LeadRouter are well positioned to track the timeliness of their responses to consumer inquiries. But just having a leads management system is only the first step. It is also imperative that you closely review your LeadRouter Activity Report on a very routine basis!!
The following simple steps will set you up for success:
1. Commit to reviewing your LeadRouter Activity Report every morning.
2. Assure that your team is responding to 100% of consumer leads each day.
3. Challenge your agents to respond to each lead in 6 hours or less.
We are generating millions of leads, and we have strong productivity tools designed to convert those leads to closed sides. It all adds up to delighted customers and living up to…
CENTURY 21: The Gold Standard.
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