Goal: Monitor Customer Satisfaction
How: Quality Service Survey
Understanding the level of satisfaction of your customers is essential to the growth of your business. A satisfied client is a powerful ally, applauding areas of strength and offering business through referrals. An unsatisfied client’s feedback is just as useful, enabling you to identify opportunities for improvement.
ASK YOURSELF:
Are you providing a Quality Service Survey (QSS) to all of your customers so that you can learn and grow?
By using the QSS program you can:
1. Assure service performance that meets your customers’ needs and expectations.
2. Measure the customer’s perception of the service they received.
3. Generate insights for agent training and performance management.
Agents can request QSS Survey for every closed transction in the CREST EDG System for up to 120 days after the close date.
The Quality Service Survey: The perfect vehicle to show that your office and your agents are dedicated to providing customers with the experience of Century 21: The Gold Standard!
To learn more Click HERE!!!
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